If you get HBOMax with your TV package, internet service, or wireless plan, follow these sign-in steps.
Which device are you using?
Here's how to sign in through your TV, internet, or mobile provider:
- Open HBOMax and then tap the Profile icon
.
If you're already signed in, tap your profile (upper right), the Settings icon, and then scroll down and choose Sign Out. - Tap Sign in to your account.
- Tap Sign in with a Provider.
iPhone or iPad
Tap Allow to let HBOMax use your TV provider information from iOS Settings, Otherwise, choose your TV provider. If you don't see your provider, scroll down and choose Other Providers at the bottom of the list.
- Choose the company you get HBOMax through. You may need to scroll down and choose View All Providers. My provider isn't listed
- Enter the username and password for your provider account. Can't sign in?
Can't Verify Your Subscription
Make sure your provider account includes access to HBOMax. To do this, see Can't verify your subscription.
- If you're prompted to create an account:
- New to HBOMax? Enter your name and an email address and then choose Create Account.
- Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account found: Verify email address.
- Choose who's watching and you're ready to stream.
.
, and then scroll down and choose Sign Out.Here's how to sign in through your TV, internet, or mobile provider:
- Go to HBOMax.com and then choose Sign In (upper right).
If you're already signed in, choose your profile (upper right) and then choose Sign Out. - Choose Sign in with a Provider.
- Choose the company you get HBOMax through. To find your provider, you may need to choose View All Providers. My provider isn't listed
- Enter the username and password for your provider account. Can't sign in?
Can't Verify Your Subscription
Make sure your provider account includes access to HBOMax. To do this, see Can't verify your subscription.
- If you're prompted to create an account:
- New to HBOMax? Enter your name and an email address and then choose Create Account.
- Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account found: Verify email address.
- Choose who's watching and you're ready to stream.
Here's how to sign in through your TV, internet, or mobile provider:
Apple TV
- Open HBOMax on your Apple TV, choose the Profile icon and then choose Sign In.
If you're already signed in, see How do I sign out? - Choose Sign in with a Provider.
- Choose one of the following:
- Allow: Choose Allow to let HBOMax use your TV provider information from Apple TV Settings. If you see a screen with a 6-character code, follow the steps below.
- Don't Allow: Choose Don't Allow if you don't want HBOMax to use your TV provider information from Apple TV Settings. Then, stay on the screen with the QR code and follow the steps below.
Now, on your phone or computer:
- Open a web browser and go to: activate.hbomax.com.
- Enter the 6-character code from your TV and choose Next. Code not working?
- Choose the company you get HBOMax through. To find your provider, you may need to scroll down and choose View All Providers. My provider isn't listed
- Enter the username and password for your provider account. Can't sign in?
Can't Verify Your Subscription
(Video) How to Sign In (Log In) HBO MAX App on TVMake sure your provider account includes access to HBOMax. To do this, see Can't verify your subscription.
- If you're prompted to create an account:
- New to HBOMax? Enter your name and an email address and then choose Create Account.
- Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account found: Verify email address.
Go back to your TV, choose who's watching and you're ready to stream.
Amazon Fire TV, Android TV, PlayStation, or Roku
On your TV:
- Open HBOMax, choose the Profile icon and then choose Sign In.
If you're already signed in, see How do I sign out? - Choose Sign in with a Provider.
- Stay on the screen with the 6-character code while you grab your phone or computer.
- Open a web browser and go to: activate.hbomax.com.
- Enter the 6-character code from your TV and choose Next. Code not working?
- Choose the company you get HBOMax through. To find your provider, you may need to scroll down and choose View All Providers. My provider isn't listed
- Enter the username and password for your provider account. Can't sign in?
Can't Verify Your Subscription
Make sure your provider account includes access to HBOMax. To do this, see Can't verify your subscription.
(Video) How to Get HBO Max on ANY TV - If you're prompted to create an account:
- New to HBOMax? Enter your name and an email address and then choose Create Account.
- Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account found: Verify email address.
Now, on your phone or computer:
Go back to your TV, choose who's watching and you're ready to stream.
Samsung TV
On your Samsung TV:
- Open HBOMax, choose the Profile icon , and then choose Sign In.
If you're already signed in, see How do I sign out? - Stay on the screen with the 6-character code while you grab your phone or computer.
- Open a web browser and go to: activate.hbomax.com.
- Enter the 6-character code from your TV and choose Next. Code not working?
- Choose Sign in with a Provider.
- Choose the company you get HBOMax through. To find your provider, you may need to scroll down and choose View All Providers. My provider isn't listed
- Enter the username and password for your provider account. Can't sign in?
Can't Verify Your Subscription
Make sure your provider account includes access to HBOMax. To do this, see Can't verify your subscription.
- If you're prompted to create an account:
- New to HBOMax? Enter your name and an email address and then choose Create Account.
- Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account found: Verify email address.
Now, on your phone or computer:
Go back to your TV, choose who's watching and you're ready to stream.
Other TV device
Cox device, LG TV, VIZIO Smart TV, Xbox, XClass TV, or an Xfinity device
On your TV device:
- Open HBOMax, choose the Profile icon , and then choose Sign In.
If you're already signed in, see How do I sign out? - Stay on the screen with the 6-character code while you grab your phone or computer.
- Open a web browser and go to: activate.hbomax.com.
-or-
Apple TV and Xbox consoles: You can use your phone's camera to scan the QR code on your TV. - Enter the 6-character code from your TV and choose Next. Code not working?
- Choose Sign in with a Provider.
- Choose the company you get HBOMax through. To find your provider, you may need to scroll down and choose View All Providers. My provider isn't listed
- Enter the username and password for your provider account. Can't sign in?
Can't Verify Your Subscription
Make sure your provider account includes access to HBOMax. To do this, see Can't verify your subscription.
- If you're prompted to create an account:
- New to HBOMax? Enter your name and an email address and then choose Create Account.
- Already have an account? Enter your name and your existing account email address and then choose Create Account. Then, on the Account Found screen choose Verify Email Address. If you need help with this, see Account found: Verify email address.
Now, on your phone or computer:
Go back to your TV, choose who's watching and you're ready to stream.
Troubleshooting
Code not working?
Here are some things to try:
- Enter the code from your TV at activate.hbomax.com on your computer instead of your phone (or vice versa).
- Try using a different web browser: Chrome, FireFox, Microsoft Edge, or Safari.
- Try clearing your browser data. Here's how:
- iPhone or iPad: On your iOS device, go to Settings > Safari, then scroll down and tap Clear History and Website Data. To learn more, go to Clear Safari.
- Android phone: Try clearing your Chrome browsing data on your Android device. To find out how to do this, see Clear cache & cookies.
See also: Can't sign in with a provider
FAQs
Do you get HBO Max through a TV, internet or mobile provider? ›
HBO Max is available through many providers (e.g. TV, internet, and mobile providers)—see the list below. The HBO GO app is no longer available. With HBO Max, you can stream all of HBO plus much more. If your provider supports HBO Max, you can sign in to HBO Max using your provider account for no extra cost.
Can I sign into HBO Max on my TV with my phone? ›Now, on your phone or computer:
Open a web browser and go to: activate.hbomax.com. Apple TV: You can use your phone's camera to scan the QR code on your TV. Enter the 6-character code from your TV and choose Next.
Try using a different browser or try clearing the browsing data for the browser you're using. Then, open HBO Max and try signing in again. Make sure you can sign in to HBO Max on another device. For example, try signing in on your computer (at HBOMax.com), or the HBO Max app on your phone or tablet (iOS or Android).
How do I find out what my HBO Max login is? ›- Phone or tablet: Tap your profile (upper right), the Settings icon. , and then find or tap Account.
- Computer: Choose your profile in the (upper right), then choose Settings, and find Account.
- TV device: Choose the Settings icon. and then choose Account.
- Open HBO Max on your TV and then choose the Profile icon .
- Choose Sign In. ...
- Enter the 6-character code that appears on your TV and then choose Next. ...
- Enter the email and password for your HBO Max account (or your HBO Nordic or HBO España account) and then choose Sign in.
- Open HBO Max and then tap the Profile icon . ...
- Tap Sign in to your account.
- Tap Sign in with a Provider. ...
- Choose the company you get HBO Max through. ...
- Enter the username and password for your provider account. ...
- If you're prompted to create an account: ...
- Choose who's watching and you're ready to stream.
Go to HBOMax.com on your computer and sign in. Choose your profile (upper right), choose Settings, and scroll down to Devices. Choose Manage Devices (Manage Devices is only available with Adult profiles).
How do I sign HBO Max on all devices? ›- Tap your profile (upper right) and then the Settings icon .
- Tap or scroll to Devices, then tap Manage Devices (if available). (Only Adult profiles can manage devices.)
- Tap Sign All Devices Out.
You may need to try more than one of these solutions to resolve the issue. First, make sure your HBO Max app and Android TV are up-to-date. HBO Max app: On your Android TV, highlight the HBO Max tile, and then press and hold the select button. Then, choose View Details > Update.
How do I activate HBO Max on my smart TV? ›Open the Play Store on your Android TV and search for HBO Max. Then, select HBO Max and choose: Subscribe & install: Starts a new HBO Max subscription and installs the HBO Max app. Install: Just installs the HBO Max app.
Why can't HBO Max connect? ›
Make sure you have the latest version of the HBO Max app. To do this open the app store on your device, search for HBO Max, and see if there's an update available. If there's an app update, download it and try streaming again.
How many devices can use HBO Max? ›You can sign in to HBO Max on different devices, but the number of simultaneous streams is limited based on your subscription plan. The Standard plan supports streaming on 3 devices at the same time. If you have the Mobile plan (not available to new or returning subscribers), you can stream on 1 device at a time.
How do I log into HBO Max HBO? ›Download the HBO Max app and sign in with your existing HBO email and password, choose Access all of HBO Max, and start streaming instantly.
Does HBO Max send an email when you login on a new device? ›You can also stop receiving emails, by scrolling to the end of an HBO Max email and choosing the Unsubscribe link. If you turn off email updates, you'll still receive service emails when you make changes to your account (such as changing your password or signing in on a new device).
How do I connect my Iphone to my TV HBO Max? ›- iOS: Open the Control Center and tap Screen Mirroring. Then, tap the device that you want to AirPlay to. Need help? See Apple's Mirror your iOS screen article.
- Mac: Click the AirPlay icon in the menu bar at the top of your screen and then choose your AirPlay 2-compatible device.
If you have the Standard plan, members of your household can sign in on 3 devices, and watch different shows at the same time. If you have the Mobile plan, you can only stream on 1 phone or tablet at a time. Your account can have up to 5 profiles for the kids and adults in your immediate family or household.
How do I share my HBO Max password with another device? ›Can I share my HBO Max account with my friends? Yes, you can share your account with some friends. You will want to log into your account and then click on “Manage Account”. Enter the person's name and select “Add To My Account” from the drop-down menu of services you want them to have access to.
Why is HBO Max not working but everything else is? ›If a bad connection is the cause, reset your router, wait until it reconnects, and then try watching HBO Max again. If you're still experiencing issues, try clearing your device's cache. The cache can hold on to old data that may be interfering with HBO Max. Log back into the app to see if that clears up the issue.
Why is my HBO Max saying I'm offline? ›Some easy things to check include closing and restarting the HBO Max app and seeing if the streaming service is reporting a network outage at DownDetector. Try to see if HBO Max works on another device — the problem might be related to your own internet or WiFi connection.
How do I share my HBO Max account? ›Members of your household can sign in to your account and stream HBO Max on different devices. Your account email and password should not be shared with anyone outside your household. If you think your account is being used without your permission, go to Stop unwanted use of your account.
Why is HBO Max asking for my provider? ›
Your provider is who you subscribed through and who bills you for HBO Max (see Companies offering HBO Max).
How do I change my HBO Max account on my TV? ›- Phone or tablet: Tap your profile (upper right), then the Settings icon. , and then tap or scroll to Subscription.
- Computer: Choose your profile (upper right), then choose Settings, and find Subscription.
- TV device: Choose the Settings icon. , then choose Account.
Download the HBO Max app on a supported device, sign in through your TV, digital, or mobile provider, and start streaming.
Do you need a TV provider for HBO Max? ›Contact your TV provider and ask about adding HBO Max. For a list of TV providers that support HBO Max, see Cable and satellite TV providers. Once you've subscribed to HBO Max, see Sign in through a TV provider. HBO Max is available with AT&T wireless and internet plans.
Does HBO Max use TV provider? ›HBO Max is available through many TV providers. You can go to the Choose Your Provider page and search for your TV provider, or find them in the list below.
Can you get HBO without a TV provider? ›How to Stream HBO Online Without Cable. The number one easiest way to watch HBO is through their stand-alone app, HBO Max, which is reasonably priced and compatible with most smart devices.
Can you log into HBO with TV provider? ›Sign in to HBO Max by choosing "Sign in with a Provider" on the sign-in screen. Then, choose your provider and enter your provider account credentials. Click here to sign in with your provider.
Can I use my HBO Max account on multiple tvs? ›In most cases, members of your household can sign in to HBO Max on different devices, and watch different shows at the same time.
How do I add a device to HBO Max? ›...
Which device are you using?
- Open HBO Max on your phone or tablet.
- Tap your profile (upper right) and then the Settings icon. ...
- Tap or scroll to Devices.
Open the Play Store on your Android TV and search for HBO Max. Then, select HBO Max and choose: Subscribe & install: Starts a new HBO Max subscription and installs the HBO Max app. Install: Just installs the HBO Max app.